Frequently Asked Questions

Resort Questions

What is your Cancellation Policy at the Hotel?

Resort Rooms, Non-holiday

4 days prior to arrival: No charge to cancel
3 days prior to arrival: $35 cancellation fee
24 hours prior to arrival: First night is non-refundable

Homes, Non-holiday

31 days prior to arrival: No charge to cancel
30-15 days prior to arrival: First night is non-refundable
14 days prior to arrival: First night is non-refundable plus additional fees

Premium Holidays

Premium holidays require a deposit of 50% of the total amount due, payable at time reservation is made. This is non-refundable.

On-line Bookings

Cancellation must be made with source of original booking.

When can we check in?

Check-in time is 3pm. If your room is ready, you may be able to check-in early, but please do not count on this as our rooms are full quite often. If you require an early check-in, please book the room for the previous night.

What if we are arriving in Bear Bear late at night?

If you plan to arrive after 9pm, please let us know and we will make arrangements. After 9pm your reservation may be cancelled.

Can we have a late check-out?

Check out time is 11am. You may be able to request a late check-out but you MUST check with the front desk. Late charges apply after 2pm

Do you allow pets at the resort?

We're sorry, but the Robinhood Resort no longer accepts pets. Thank you for your understanding.

Do you have internet access?

We offer free wired (select rooms) and wireless access at the hotel and restaurant. However, we do not guarantee access! We also offer a computer in the lobby for you convenience.

Restaurant Questions

Why don't you take reservations at the Restaurant?

We have found that many reservations do not show up. We may hold these tables for 2 to 3 hours. We wish to seat our guests who are present and hungry!

We do accepted limited reservations, no earlier than 2 weeks in advance, on select holidays including: Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, Valentine's Day, Easter, and Mother's Day.

There are certain exceptions to this policy including large groups. You may also call (909) 866-4644 up to 30 minutes ahead, anytime, and request a table.

Do you have an elevator?

We're sorry, we do not have an elevator to our second floor, but you can enjoy all the same amenities downstairs as upstairs, plus more! If you have difficulty with stairs, we suggest using our back staircase, as it is easier to come up. If you would like to come upstairs, but can not make it up the stairs, please just let us know and we will accommodate you.

Do you allow pets at the restaurant?

We allow your well-behaved, leashed pet to dine with us on our patio, May through October. More info here.